Privacy Policy

We may collect information that you voluntarily provide to us when you submit a form, call us, email us, request service, or otherwise communicate with us. This information may include:

• Full name
• Email address
• Phone number
• Appliance type
• Information about the appliance or repair issue
• Service address or location, when required to provide service
• Appointment or service-request information
• Messages and other information you choose to provide

We may also automatically collect certain information when you visit our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website or source
• Date and time of visits
• Website interactions
• Advertising and campaign information
• Cookie and similar technology identifiers

We may use information collected through our website to:

• Respond to service requests and inquiries
• Schedule appliance repair services
• Communicate with customers
• Provide customer support
• Operate and improve our website
• Understand how visitors use our website
• Measure advertising and marketing performance
• Track calls, forms, leads, and other conversions
• Prevent fraud, misuse, or security problems
• Maintain business records
• Comply with applicable legal requirements

We do not intend to collect more personal information than reasonably necessary to provide our services and operate our business.

Our website may use cookies, pixels, tags, scripts, local storage, and similar technologies. These technologies may be used to:

• Make the website function properly
• Understand website traffic and visitor behavior
• Measure advertising campaigns
• Determine how visitors found our website
• Measure form submissions, phone calls, and other conversions
• Improve website usability
• Support advertising and remarketing where enabled

You may be able to control cookies through your browser settings or through any cookie or privacy controls made available on our website. Disabling certain cookies may affect some website functionality or our ability to measure website activity accurately.

We may use Google services in connection with our website and advertising activities, including services such as:

• Google Ads
• Google Analytics
• Google Tag Manager
• Google Ads Conversion Tracking
• Google Ads call or lead measurement
• Google remarketing or advertising technologies, where enabled

Google and its technologies may collect information about your device, browser, IP address, website activity, interactions, referring source, and advertising interactions. We use these technologies to understand how visitors reach and use our website, measure advertising effectiveness, improve our marketing campaigns, and measure actions such as phone calls and service-request submissions. Google may use cookies or similar technologies as part of these services.

Information collected through Google services is also subject to Google's own privacy policies and terms.

We use Microsoft Clarity to better understand how visitors interact with our website and to improve website usability and performance. Microsoft Clarity may collect website interaction and usage information such as:

• Pages viewed
• Clicks
• Scrolling activity
• Mouse movements
• Device and browser information
• Session information
• Website performance and interaction data

Clarity may use cookies and similar technologies to provide analytics, heatmaps, session recordings, and other website-usage insights. We use this information to identify website usability issues, understand visitor behavior, and improve the customer experience.

Microsoft processes information collected through Clarity according to Microsoft's applicable privacy terms and policies. We do not intentionally use Microsoft Clarity to collect sensitive information submitted through website form fields.

We may use advertising and measurement services provided by Meta Platforms, Inc., including Facebook and Instagram advertising technologies. These services may include technologies such as the Meta Pixel and other measurement or advertising tools. Where these technologies are enabled, Meta may receive information such as:

• Website visits
• Pages viewed
• Advertising interactions
• Device and browser information
• IP address
• Cookie or advertising identifiers
• Conversion events such as service inquiries or form submissions

We may use these services to:

• Measure advertising performance
• Understand whether advertisements lead to inquiries or service requests
• Create or measure advertising audiences
• Improve advertising effectiveness
• Conduct remarketing or targeted advertising where permitted

Meta processes information received through its technologies according to its own privacy policies and terms.

When you visit our website after clicking an advertisement, advertising platforms may associate your visit or actions with the advertisement that brought you to our website. For example, if you click a Google or Meta advertisement and then submit a service request or contact us, we may use conversion-tracking technologies to measure that action.

Depending on the technology being used, advertising providers may use cookies, device identifiers, browser information, IP addresses, and other identifiers to perform this measurement. These measurements help us understand which advertising campaigns generate legitimate customer inquiries.

We may provide or make information available to third-party service providers that help us operate our business and website. These may include providers of:

• Website hosting
• Website analytics
• Advertising and marketing
• Call tracking
• Form processing
• Email
• Customer communications
• Scheduling
• Website security
• Technical support

These providers may process information only as necessary to provide their services, subject to their respective agreements, privacy policies, and applicable law.

Hairston's Appliance Repair does not intend to sell personal information to third parties in exchange for money. However, certain advertising and analytics technologies may involve the disclosure of online identifiers or website activity to advertising or analytics providers.

Depending on applicable privacy law, some forms of disclosure for targeted advertising may be legally defined as "sale," "sharing," or processing for targeted advertising even when no money is exchanged. Where required by applicable law, eligible consumers may have the right to opt out of these activities.

Hairston's Appliance Repair is located in Colorado. The Colorado Privacy Act ("CPA") provides certain privacy rights to Colorado residents when the law applies to a particular business and processing activity.

Subject to the applicability of the law and applicable exceptions, eligible Colorado consumers may have rights including the right to:

• Confirm whether personal data is being processed
• Access certain personal data
• Correct inaccuracies
• Request deletion of certain personal data
• Obtain a portable copy of certain personal data
• Opt out of qualifying targeted advertising
• Opt out of qualifying sales of personal data
• Opt out of certain qualifying profiling activities

Not every provision of the Colorado Privacy Act applies to every business or every type of information. Where Hairston's Appliance Repair is legally required to provide a particular privacy right, we will process eligible requests in accordance with applicable law. To submit a privacy request, contact us using the information provided in the Contact Us section below. We may need to verify your identity before completing certain requests.

Certain browsers and browser extensions allow users to send privacy preference signals, including Global Privacy Control ("GPC"). Where applicable law requires Hairston's Appliance Repair to recognize a legally valid universal opt-out signal, we will process qualifying signals as required by applicable law and based on the technologies operating on our website.

You may also contact us directly regarding privacy or advertising-related requests.

We retain personal information only for as long as reasonably necessary for purposes such as:

• Providing requested services
• Maintaining customer and service records
• Responding to inquiries
• Maintaining business and accounting records
• Measuring business and advertising performance
• Resolving disputes
• Preventing fraud
• Satisfying legal or regulatory requirements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

We use reasonable administrative and technical measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, Internet transmission, or electronic storage system can be guaranteed to be completely secure.

Our website and appliance repair services are intended for adults seeking household or property services. We do not knowingly collect personal information from children under the age of 13 through our website.

If we become aware that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Depending on your location and applicable law, you may have choices regarding how your information is used. You may:

• Adjust cookie settings through your browser
• Use available website privacy or cookie controls
• Limit certain advertising technologies through advertising-platform settings
• Contact us to request information about personal data associated with you
• Request deletion or correction where required by applicable law
• Request to opt out of qualifying targeted advertising where applicable

Please note that opting out of advertising measurement or cookies does not necessarily mean that you will stop seeing advertisements. It may instead affect how advertisements are measured or personalized.

We may update this Privacy Policy periodically to reflect changes to our website, services, advertising technologies, privacy practices, or legal requirements. When we make changes, we may update the "Effective Date" shown at the top of this Privacy Policy. We encourage visitors to review this policy periodically.

If you have questions about this Privacy Policy, our privacy practices, or a request relating to your personal information, you may contact us at: